The word courage comes from the same stem as the French word Coeur, meaning "heart." Thus just as one's heart, by pumping blood to one's arms, legs, and brain enables all the other physical organs to function, so courage makes possible all the psychological virtues. Without courage other values wither away into mere facsimiles of virtue.

You have two brains: a left and a right. Modern brain scientists now know that your left brain is your verbal and rational brain; it thinks serially and reduces its thoughts to numbers, letters and words… Your right brain is your nonverbal and intuitive brain; it thinks in patterns, or pictures, composed of ‘whole things,’ and does not comprehend reductions, either numbers, letters, or words.

Brain researchers estimate that your unconscious database outweighs the conscious on an order exceeding ten million to one. This database is the source of your hidden, natural genius. In other words, a part of you is much smarter than you are. The wise people regularly consult that smarter part.

Each of us in our own way can try to spread compassion into people’s hearts. Western civilizations these days place great importance on filling the human “brain” with knowledge, but no one seems to care about filling the human “heart” with compassion. This is what the real role of religion is.

There are agencies who are good losers, places where losing is not only accepted, it becomes part of the culture, it is expected. That is debilitating. Don’t let that happen to you. At Deutsch we go into every pitch assuming we are the Yankees. It’s amazing what happens when you go into a room of smart, hungry people and say, “Failure is not an option.” People are galvanized.

On a scale of 1 to 10, 1 being the lowest, imagine you are a person with a level 2 strength of character and attitude looking at a level 5 problem. Would this problem appear to be big or little? From a level 2 perspective, a level 5 problem would seem like a big problem.

Now imagine you’ve grown yourself and become a level 8 person. Would the same level 5 problem be a big problem or a little problem? Magically, the identical problem is now a little problem.

Finally, imagine that you’ve really worked hard on yourself and become a level 10 person. Now, is this same level 5 problem a big problem or a little problem? The answer is that it’s no problem. It doesn’t even register in your brain as a problem. There’s no negative energy around it. It’s just a normal occurrence to handle, like brushing your teeth or getting dressed.

I’ve always managed by walking around. Any CEO or leader who spends the majority of his time in his office is not doing his job.

And here’s what management is: motivating people and putting them in places where they can succeed.

When I looked into the mechanics of being a businessman, I found it wasn’t rocket science.

There are moments in business and in life when you have to say, “Failure is not an option.”

The best bosses understand the people working for them. That’s the first component: what makes my people tick? What are they in it for?

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